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- from $19/mo
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Chatbots and support
Help Scout
Shared inbox for email and chat with AI replies
Choose it if support runs through email and chat; skip it if you need a bot with auto-replies on your website.
This link goes to the official site, helpscout.com. We do not earn anything from this click.
About this service
Help Scout is a shared inbox for email and chat with AI draft replies and a knowledge base. The free plan covers 5 users and 1 inbox. Paid plans start at $25 per user; AI Answers costs $0.75 per automated reply.
What you can do with it
- AI draft reply for a manager in email
- knowledge base for customers
- shared inbox for 2-5 people
Who it suits
- small support teams
- businesses that reply from email
Strengths
- free start for 5 users
- AI drafts without an auto-reply to the customer
Limitations
- This is a bot if you turn on AI Answers: the customer must be able to see that AI is answering (EU AI Act, Art. 50, from 08/02/2026)
- the billing period is not stated on the page, so ask; Ukrainian interface not verified
Integrations
- Shopify
- Slack
- Salesforce
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