Zendesk AI agents
Chatbots and supportSupport service with tickets and AI agents that resolve requests on their own
- from $19/mo
Niche Try
Chatbots and support
Freshdesk Freddy AI
Helpdesk with the Freddy AI agent that answers customers
Choose it if you need a ticket helpdesk with a free start; skip it if you get few requests and email is enough.
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About this service
Freshdesk is a ticket helpdesk with a built-in Freddy AI agent. The agent is included in paid plans with 500 sessions per account; after that you pay in packs. It is simpler than Zendesk for a small team.
What you can do with it
- AI agent answers common questions in email and chat
- knowledge base for customers
- ticket reports
Who it suits
- support teams of 2-10 people
- services with repeated questions
Strengths
- simpler setup than Zendesk
- AI agent included in all paid plans
Limitations
- This is a bot: the customer must be able to see that AI is answering (EU AI Act, Art. 50, from 08/02/2026)
- no free plan; Ukrainian interface and Ukrainian quality not verified
Integrations
- Freshchat
- Shopify
- Slack
Alternatives to Freshdesk Freddy AI
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Freshchat (Freddy AI)
Chatbots and supportChat and messengers for customers with the Freddy AI agent
- Free plan
- from $19/mo
Good choice Try -
Help Scout
Chatbots and supportShared inbox for email and chat with AI replies
- Free plan
- from $25/mo
Good choice Try
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