Freshdesk Freddy AI
Chatbots and supportHelpdesk with the Freddy AI agent that answers customers
- from $19/mo
Good choice Try
Chatbots and support
Zendesk AI agents
Support service with tickets and AI agents that resolve requests on their own
Choose it if you need a large helpdesk system for a support team; skip it if there are only 1-5 of you.
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About this service
A large helpdesk with AI agents that answer customers and close tickets. AI agents are included in the Suite and Support plans, but you pay for automated resolutions above the limit. It is built for support teams, not a single owner.
What you can do with it
- auto-replies to common tickets from email and chat
- routing requests between departments
- service quality report
Who it suits
- companies with a support team of 5+ people
- e-commerce with a large flow of requests
Strengths
- mature product for large teams
- AI agents included in all paid Suite and Support plans
Limitations
- This is a bot: the customer must be able to see that AI is answering (EU AI Act, Art. 50, from 08/02/2026)
- excessive for 1-3 people; Ukrainian interface not verified
Integrations
- Salesforce
- Shopify
- Slack
Alternatives to Zendesk AI agents
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Help Scout
Chatbots and supportShared inbox for email and chat with AI replies
- Free plan
- from $25/mo
Good choice Try -
Intercom Fin
Chatbots and supportThe Fin AI agent answers customers in chat and email, priced per outcome
- from $0.99/outcome
Niche Try
AdsConcept
Need help with implementation?
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