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Helpdesk for online stores with an AI agent

Good choice

Choose it if you are on Shopify with hundreds of requests; skip it if your store is not on Shopify or requests are few.

This link goes to the official site, gorgias.com. We do not earn anything from this click.

Home page of Gorgias
Home page of gorgias.com on November 7, 2026. The service interface changes, and the name and logo belong to their owner.

About this service

Gorgias is a support service for Shopify and WooCommerce: tickets, orders, an AI agent. Each automated AI-agent interaction is billed extra. The cheapest plan, Starter, is $10/month (50 tickets, monthly billing only), with a 7-day trial and no payment required.

What you can do with it

  • AI agent answers "where is my order"
  • returns and exchanges through the bot
  • Shopify tickets in one inbox

Who it suits

  • online stores on Shopify
  • e-commerce with 50+ tickets per month

Strengths

  • deep Shopify integration
  • AI agent billed per interaction

Limitations

  • This is a bot: the customer must be able to see that AI is answering (EU AI Act, Art. 50, from 08/02/2026)
  • the per-interaction bot fee and overage tickets add up; the page shows different prices for higher plans in different blocks

Integrations

  • Shopify
  • WooCommerce
  • Klaviyo
  • Gmail

Alternatives to Gorgias

  • Tidio Lyro

    Chatbots and support

    Website chat with the Lyro AI agent, which answers from your website's knowledge base

    • Free plan
    • from $24.17/mo
    Recommended Try
  • Zendesk AI agents

    Chatbots and support

    Support service with tickets and AI agents that resolve requests on their own

    • from $19/mo
    Niche Try
  • Help Scout

    Chatbots and support

    Shared inbox for email and chat with AI replies

    • Free plan
    • from $25/mo
    Good choice Try

All services in “Customer service”

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