Chatbots and support
Respond.io
One inbox for Instagram, WhatsApp, Telegram and email with an AI agent
Choose it if your sales team needs one messenger inbox; skip it if you use only one channel.
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About this service
Respond.io brings conversations from all channels into one inbox and has an AI agent. Plans: Starter $79/month on annual billing (or $99 monthly), Growth $159, Advanced $279. There is no free plan; there is a 7-day trial.
What you can do with it
- one inbox for Instagram and WhatsApp
- AI agent for first replies to customers
- assigning conversations to managers
Who it suits
- teams of 2-10 people running several channels
- e-commerce with WhatsApp
Strengths
- centralized inbox for many channels
- AI agent in Growth plans and above
Limitations
- This is a bot if the AI agent answers customers: the customer must be able to see that AI is answering (EU AI Act, Art. 50, from 08/02/2026)
- no free plan; Ukrainian interface not verified
Integrations
- Telegram
- Shopify
- HubSpot
Alternatives to Respond.io
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Help Scout
Chatbots and supportShared inbox for email and chat with AI replies
- Free plan
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