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WhatsApp Business platform with the Astra AI agent

Good choice

Choose it if you work through the WhatsApp Business API; skip it if your customers' main channel is Telegram/Viber.

This link goes to the official site, wati.io. We do not earn anything from this click.

Home page of WATI
Home page of wati.io on November 7, 2026. The service interface changes, and the name and logo belong to their owner.

About this service

WATI is a service for WhatsApp Business: mailings, conversations, automation. The Astra AI agent and AI credits are included in the plans. Growth is $39, Pro $79, Business $199 on annual billing, with a 7-day trial. Meta's per-message fee is separate.

What you can do with it

  • WhatsApp reminders about appointments
  • AI agent answers questions about the price list
  • automatic reply to requests from the website

Who it suits

  • services and e-commerce with WhatsApp as the main channel
  • businesses with WhatsApp mailings

Strengths

  • specializes in WhatsApp
  • AI agent in Growth plans and above

Limitations

  • This is a bot: the customer must be able to see that AI is answering (EU AI Act, Art. 50, from 08/02/2026)
  • no free plan; from October 2026 Meta charges for replies within the 24-hour window; contact limits not stated on the page

Integrations

  • WhatsApp Business API
  • Shopify
  • Zapier

Alternatives to WATI

  • Respond.io

    Chatbots and support

    One inbox for Instagram, WhatsApp, Telegram and email with an AI agent

    • from $79/mo
    Niche Try
  • SendPulse Chatbots

    Chatbots and support

    Ukrainian bot builder for Telegram, Viber, Instagram, WhatsApp and your website

    • Free plan
    • from ₴490/mo
    Recommended Try
  • Landbot

    Chatbots and support

    Chatbot builder for your website and WhatsApp with an AI agent

    • Free plan
    • from €32/mo
    Good choice Try

All services in “Customer service”

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