Freshdesk Freddy AI
Chatbots and supportHelpdesk with the Freddy AI agent that answers customers
- from $19/mo
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Chatbots and support
Freshchat (Freddy AI)
Chat and messengers for customers with the Freddy AI agent
Choose it if you are already in the Freshworks ecosystem; skip it if you want simple website chat.
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About this service
Freshchat is chat for your website, Messenger, WhatsApp and Instagram with the Freddy AI agent. Free: up to 10 agents, 100 campaign contacts per month, no Freddy AI. Growth is $19 per agent on annual billing, Pro is $49 with the Freddy agent, Enterprise is $79.
What you can do with it
- website chat with an AI agent
- WhatsApp conversations with handoff to a manager
- mailings based on contacts
Who it suits
- teams of 2-10 operators
- sites with Messenger and WhatsApp
Strengths
- free tier with up to 10 agents
- shared ecosystem with Freshdesk
Limitations
- This is a bot if Freddy answers customers: the customer must be able to see that AI is answering (EU AI Act, Art. 50, from 08/02/2026)
- Freddy AI Agent is not included in the free plan; Ukrainian interface not verified
Integrations
- Freshdesk
- Shopify
- Messenger
Alternatives to Freshchat (Freddy AI)
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