Voice agents and telephony
Dialpad
Phone system with AI transcription, summaries and an in-call assistant
Choose it if you need a cloud phone system with AI transcription; skip it if you call Ukraine, where you need a Ukrainian carrier.
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About this service
Dialpad is a business phone system with AI transcription, call summaries and a real-time assistant. Connect Standard is $15 per user per month, Pro is $25. Call centers have separate Support and Sell plans from $39 to $149. There is no free plan; there are trials.
What you can do with it
- AI summary of a call right after the conversation
- transcription for quality control
- CRM entry from a call
Who it suits
- sales and support teams of 5+ people
- businesses with English-speaking customers
Strengths
- AI call summaries in the base plan
- trials without a card
Limitations
- This is a voice agent if Dialpad Resolve answers customers: the customer must know that AI is speaking (EU AI Act, Art. 50, from 08/02/2026)
- the Resolve AI agent has custom pricing; Ukrainian interface not verified
Integrations
- Salesforce
- HubSpot
- Zendesk
- Slack
Alternatives to Dialpad
AdsConcept
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