Voice agents and telephony
Binotel
Ukrainian virtual PBX with call recording, IVR and CRM integration
Choose it if you need a Ukrainian PBX with recording and CRM; skip it if you specifically want an AI voice agent.
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About this service
A Ukrainian cloud virtual PBX: call recording and history, missed call tracking, multichannel, CRM integration, employee analytics. ISO 27001-level protection and GDPR compliance are officially stated.
What you can do with it
- call recording and a log for the team
- IVR menu for the first contact
- integration of calls with a CRM
Who it suits
- Ukrainian small business with a call center
- teams with Ukrainian customers
Strengths
- prices in hryvnia from 420 UAH/month
- Ukrainian company and support
- automatic call scoring (FeedbackCall) in Pro+
Limitations
- AI call analysis and voice bots are not confirmed on the page; this is mostly a classic PBX
- CRM integration and analytics are available only from the Pro plan
- if you add a voice bot, you must disclose the AI (EU AI Act, Art. 50, from 08/02/2026)
Integrations
- CRM systems
- SmartCRM
- Online Chat
- Binotel Chrome plugin
Alternatives to Binotel
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Need help with implementation?
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