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Freshsales (Freshworks CRM)

Freshworks CRM with the Freddy AI assistant for sales

Good choice

Choose it if you want an affordable CRM with AI from Freshworks; skip it if you want a free CRM.

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Home page of Freshsales (Freshworks CRM)
Home page of freshworks.com on November 10, 2026. The service interface changes, and the name and logo belong to their owner.

About this service

CRM from Freshworks: deal pipeline, contacts, correspondence, and the Freddy AI assistant. The Growth, Pro, and Enterprise plans are billed per user; Freddy AI Agent customer bots are sold separately by sessions.

What you can do with it

  • manage deals in a pipeline for a team of 3–10 sales reps
  • keep contacts and customer correspondence in one card
  • trial launch of a customer chatbot (500 sessions included in the plan, one-time)

Who it suits

  • B2B companies with a sales team
  • companies on the Freshworks ecosystem

Strengths

  • low-cost entry for a small team
  • AI features for managers and customer AI bots in one system
  • 21 days of full trial access

Limitations

  • no free plan; after the trial the account is blocked unless you pay by card
  • Freddy AI Agent is billed separately ($49 per 100 sessions)
  • prices are shown only for annual billing

Integrations

  • Freshdesk
  • Gmail
  • Zapier

Alternatives to Freshsales (Freshworks CRM)

  • Free CRM with contacts, deals, emails, and basic reports; paid tiers add automation and Breeze AI

    • Free plan
    • from $20/mo
    Recommended Try
  • Zoho CRM

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    CRM with the Zia AI assistant: forecasts, lead scoring, anomalies, agents

    • Free plan
    • from $14/mo
    Good choice Try
  • Close

    CRM

    Sales CRM with built-in calls, email, and the Chloe AI assistant

    • from $9/mo
    Good choice Try

All services in “Sales and e-commerce”

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