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A bot built on your documents and website that answers customers

Good choice

Choose it if you need a bot on your documents and website; skip it if you need a free plan or complex logic.

This link goes to the official site, chatbase.co. We do not earn anything from this click.

Home page of Chatbase
Home page of chatbase.co on November 7, 2026. The service interface changes, and the name and logo belong to their owner.

About this service

Chatbase trains a bot on your PDFs, website and company texts and embeds it as a widget on your site. There is no free plan, only a 7-day trial; Hobby starts at $32/month on annual billing, with 700 message credits.

What you can do with it

  • bot that answers questions from the price list and FAQ
  • website widget for common questions
  • bot with handoff to a manager

Who it suits

  • services with many repetitive questions
  • businesses with a knowledge base in PDFs

Strengths

  • bot on your documents without a developer
  • transparent pricing with annual billing

Limitations

  • This is a bot: the customer must be able to see that AI is answering (EU AI Act, Art. 50, from 08/02/2026)
  • hallucinations if the knowledge base is incomplete, so answers about prices need checking; no free plan

Integrations

  • Zapier
  • Make
  • Slack
  • WhatsApp

Alternatives to Chatbase

  • CustomGPT.ai

    Chatbots and support

    A bot built on your knowledge that answers without making things up (per the vendor)

    • from $99/mo
    Niche Try
  • Botpress

    Chatbots and support

    AI bot and agent builder with pay-per-use AI billing

    • Free plan
    • from $150/mo
    Niche Try
  • Wonderchat

    Chatbots and support

    AI chatbot that answers customers from your website content

    • Free plan
    • from $32.5/mo
    Niche Try

All services in “Customer service”

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